PRIVACY POLICY
Welcome to SEVENFOLD (“we,” “our,” “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit or make a purchase from sevenfolds.in.
By using our Website, you agree to the practices described in this Privacy Policy.
WHO WE ARE
Brand Name: SEVENFOLD
Website: sevenfolds.in
Email: contact@sevenfolds.in
Location: Ujjain, Madhya Pradesh, India.
INFORMATION WE COLLECT
When you use our Website, place an order, contact us, or browse products, we may collect the following information:
A. Personal Information
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Payment method selected
B. Transaction Information
- Product purchased
- Order value
- Payment status
- Delivery status
- Refund / exchange requests
C. Technical Information
- IP address
- Browser type
- Device type
- Operating system
- Website usage data
- Cookies and analytics data
HOW WE COLLECT INFORMATION
We collect data when you:
- Visit our Website
- Create an order
- Subscribe to emails/newsletters
- Contact us through forms, email, or WhatsApp
- Request return or exchange
- Use COD or online payment checkout
HOW WE USE YOUR INFORMATION
We use your information to:
- Process and fulfill orders
- Deliver products through shipping partners
- Provide customer support
- Send order confirmations and updates
- Handle returns, refunds, or exchanges
- Improve Website experience
- Detect fraud or misuse
- Send promotional emails (only where permitted)
PAYMENT INFORMATION
We accept:
- Cash on Delivery (COD)
- UPI / PhonePe
- Cards
- Other online payment methods
Online payments are processed through secure third-party payment providers. We do not store your complete card details on our servers.
SHIPPING & DELIVERY PARTNERS
We may share necessary customer information (name, phone, address, order details) with logistics providers such as Shiprocket and courier partners only for order delivery, tracking, and returns.
COOKIES & TRACKING TECHNOLOGIES
We may use cookies and similar technologies to:
- Keep items in cart
- Remember preferences
- Improve performance
- Understand visitor behavior
- Enhance shopping experience
You may disable cookies in your browser settings, though some features may not function properly.
MARKETING COMMUNICATIONS
If you subscribe to updates, we may send emails regarding:
- New drops
- Restocks
- Offers
- Product launches
You can unsubscribe anytime using the unsubscribe link or by contacting us.
DATA SHARING
We do not sell your personal data.
We may share data only with:
- Payment processors
- Shipping/logistics partners
- Website service providers
- Legal authorities when required by law
DATA RETENTION
We retain order and customer data for as long as necessary to:
- Complete transactions
- Resolve disputes
- Maintain records
- Comply with legal obligation
SECURITY
We use reasonable security measures to protect your data. However, no online platform can guarantee absolute security.
Please keep your account/order details confidential.
RETURNS / EXCHANGES
Customers may request return or exchange within 4–5 days of receiving the product, subject to our Return Policy.
Approved returns/exchanges may include applicable reverse shipping or processing charges.
Please see our separate Refund & Exchange Policy for full details.
YOUR RIGHTS
You may request to:
- Access your personal data
- Correct inaccurate information
- Delete certain data (subject to legal requirements)
- Unsubscribe from marketing emails
To request any of the above, email us at:
CHILDREN’S PRIVACY
Our Website is not intended for children under 18 without parental supervision.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Changes will be posted on this page with the revised date.
CONTACT US
For privacy questions or requests:
SEVENFOLD
Ujjain, Madhya Pradesh, India
Email: contact@sevenfolds.in
Website: sevenfolds.in